NHS failing to direct patients to dentists, says Which?

Access to dentistry within the NHS has been a long-running problem.  But here at our Liverpool Dentist we are currently registering new NHS patients.  You can register at our NHS Dentist in Liverpool on the same day.

To help patients navigate their way round the system, NHS Choices now provides details of which dentists accept new NHS patients.

But researchers from consumer group Which? found three in 10 advertising availability could not actually take on new patients.

There are 7,500 dental practices that provide NHS services, but only 4,500 of them were advertising as being able to see NHS patients.

Undercover Which? researchers contacted 500 of those, choosing them randomly across the country.

As well as some not having availability, 29% of those that could take on new NHS patients had waits of at least two weeks for an appointment - with one saying it would be eight to nine months before the patient could be seen.

Some practices also made people "jump through unnecessary hoops" such as visiting the surgery to fill out forms or asking patients to pay deposits.

The Which? report said the problems needed to be investigated.

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